R HIGHLY NEGOTIABLE PLUS AN ANNUAL PERFORMANCE BONUS
Our client is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through multiple client-facing brands including insurance and investment brands. Our client is a global player in financial services operating in Africa, South East Asia, India and the UK.. The company is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through multiple client-facing brands including insurance and investment brands. The company operates in 14 countries, 12 in the African continent, United Kingdom and India through a direct presence, strategic partnerships and joint ventures.
This role is suitable for appropriately qualified affirmative action candidates. This is a big important and meaty role!
JOB DESCRIPTION WILL INCLUDE BUT NOT BE LIMITED TO:
- You will be required to provide strategic leadership and ownership for the collective investments business, driving the development and execution of a forward-thinking strategic and operational initiatives that strengthens the brand, enhances operational and service excellence and delivers sustainable, client centric investment solutions;
- You will be required to ensure alignment with broader company and institutional operations strategies, positioning the collective investments business, for long-term growth and resilience;
- Strategic leadership and delivery of client-centric solutions / internal process:
- You will be required to assume full strategic and management ownership – setting the direction in alignment with the head of institutional operations and the company’s objectives;
- You will be required to be head the execution and continuous refinement of the strategy, ensuring agility and mitigating risk in response to investment practices, market trends, regulatory, business and technological changes;
- You will be required to drive the translation of business strategy and organisational needs into actionable features and initiatives that deliver measurable business value through enhanced efficiencies;
- You will be required to champion innovation and transformative practices across all business areas, positioning the collective investments division as an industry leader;
- You will be responsible for the full collective investment scheme, product life cycle, operations, client experience, distribution enablement and defining the road map of strategic and operational priorities across all business areas;
- You will be required to hold overall accountability and strategic goal setting for the effectiveness, efficiency and quality of all service and operational functions;
- You will be required to oversee the design and implementation of robust operational frameworks, ensuring seamless client experiences and operational excellence;
- You will be required to drive continuous improvement in service delivery, leveraging technology, process optimisation and best-in-class practices;
- You will be required to ensure compliance with all regulatory, risk and governance requirements, embedding a culture of ethical conduct and operational discipline;
- You will be required to ensure all risk management, compliance, and governance frameworks are embedded in operational practices;
- You will be required to lead and provide strategic direction to the manger operations and service portfolio lead, fostering collaboration and operational excellence across their teams;
- You will be required to build and enable a positive and engaging culture that energises employees, enhances productivity, and creates meaning in work;
- You will be required to drive talent development by identifying growth opportunities, implementing learning interventions and actively coaching team members;
- You will be required to manage performance effectively, ensuring business objectives are consistently achieved, ensuring high-quality client interactions, efficient query resolution and continuous improvement of service and delivery standards;
- You will be required to implement best practices and process improvements across service and operations to optimise efficiency and client satisfaction;
- You will be required to monitor and report on operational performance, identifying areas for enhancement and driving corrective actions as needed;
- You will be required to negotiate and monitor service level agreements, ensuring consistent delivery and continuous improvement;
- You will be required to develop and sustain strategic partnerships to strengthen service and operations capabilities;
- Manage budget and financial discipline / finance:
- You will be required to develop, manage, and control budgets aligned to delivery plans, ensuring optimal cost management;
- You will be required to implement and maintain sound financial controls, risk methodologies and governance practices;
- You will be required to identify and resolve high-risk financial issues while ensuring compliance with ethical and regulatory standards.
CORE COMPETENCIES REQUIRED, BUT NOT LIMITED TO:
- You have superior business acumen – understand investment drivers, risks and commercial imperatives;
- You have strong client / stakeholder commitment – anticipate and exceed expectations, building strong partnerships;
- You are driven for results – execute with urgency, accountability and agility to achieve business goals;
- You are able to lead change and innovation – challenge status quo, drive continuous improvement;
- You are able to motivate and inspire – create a purpose-driven, positive, and empowering work environment;
- You have collaboration skills – align efforts across teams and divisions to optimise group success;
- You are able to impact and influence – persuade and inspire others to gain support and commitment;
- You have self-awareness and insight – manage self and relationships under pressure, provides perspective;
- You have diversity and inclusiveness – engage and respect diverse perspectives for mutual benefit;
- You are able to grow talent – coaches, mentors and develop talent to build leadership bench strength.
CORE QUALIFICATIONS AND EXPERIENCE:
- You have an honours degree in finance or related field – this is essential;
- You have a CA(SA) / CFA / actuarial qualification or MBA – this would be a distinct advantage;
- You have a minimum of 10 years’ current, relevant experience in investments with exposure to collective investment schemes as essential – and at a strategic level;
- You have experience managing operations and or service teams;
- You have a proven track record in strategy development and execution in investment management;
- You have experience in leading multi-disciplinary teams, with strong operational and client-service orientation.
You are smart, credible a SME and able to lead and direct a business to ensure it reaches its full potential. This is a great career making role!